Frequently Asked Questions
WE STRIVE TO MAKE YOUR STAY WITH US AS ENJOYABLE AS POSSIBLE.
We have compiled a list of some of the most frequently asked questions about staying at Hotel Nacional de Cuba. If you still do not find the answer to your query, feel free to get in touch, and we’d be more than willing to assist you
What time can I Check-in and Check-out?
Hotel check-in is at 16:00; check-out is at 12:00. The minimum age to check in as a guest is 18 years old, unless accompanied by an adult.
Do you offer Early Check-in and Late Check-out?
Early Check-in and Late Check-out can be purchased in advance at the following link: Early Check-in and Late Check-out – Hotel Nacional de Cuba
Once it has been booked, the Guaranteed Early Check-In is at 10:00 a.m. and Late Check-Out at 6:00 p.m.
Guests staying at our Executive Floor can enjoy free late check-out until 4:00 pm subject to availability.
In addition, our Bell Desk staff will be happy to hold your luggage until your room is available.
Is your Reception Desk open 24 hours?
Yes, our Reception Desk is open 24 hours a day; therefore you will not need to worry about late Check-in. We will be happy to welcome you at the hotel and help you with your Check-in at any time.
What’s your cancelation policy for accommodations?
Once you have made a reservation with us you are agreeing to the terms and conditions of the cancellation policy. Unfortunately, there are no exceptions to this policy. If for any reason, you do not understand any part of the terms and conditions of the cancellation policy, please contact us prior to placing your order.
Reservations booked and paid online at www.hotelnacionaldecuba.com may only be canceled up to 7 days prior to the check-in date. There will be no refunds for shortened stays. There are no refunds for reservations that include December 24th and December 31st. There are no refunds, cancellations or changes for special rates, last-minute sales or other non-refundable bookings. All reservations will be charged the amount equal to the first night when canceled. Please refer to our Reservations Policy page for more information.
Does my room reservation include breakfast?
Yes, your room reservation includes a daily complimentary continental breakfast buffet which is served at Buffet restaurant “La Veranda” from 7:00 a.m. to 10:00 a.m.
Can I book on someone else’s behalf?
Yes, you are welcome to book on behalf of someone else. When making a reservation, please make sure to add the name of the main guest in the online reservation form. Please note that the hotel may require a valid government photo ID of the person paying for the reservation before check-in.
You can change the name of a guest in an existing reservation by filling out all the requested information at: https://hotelnacionaldecuba.com/myreservation/
In order to change the name of a confirmed reservation, we must receive and process your request at least 24 hours prior to check-in.
Can I modify or cancel an existing reservation?
Bookings paid by guests on our website are automatically confirmed. Depending on the reservation type, you have the option of cancellation or modification.
To request any changes or to cancel a Paid and Confirmed Reservation, please visit: https://hotelnacionaldecuba.com/myreservation/
Please note the request for modification of your confirmed reservation must be submitted at least 24 hours before the time of check-in.
What are the room sizes and amenities at the hotel?
You can see the specifications and the amenities offered for all our rooms by visiting the following link: https://hotelnacionaldecuba.com/accomodations
Do you have Wi-Fi service?
The hotel internet is completely free for our guests. It has a capacity of 4 MBps upload and 4 MBps download.
Do you have an elevator?
Yes, we have four elevators for exclusive use of our guests.
Is the hotel friendly to guests with special accessibility needs?
Yes. Everyone is welcome at Hotel Nacional de Cuba and we do our utmost to ensure that our hotel is accessible to all, and therefore we are constantly improving our facilities to make them the most accessible to everyone. Please check the Rooms and Amenities page for more information.
What kind of amenities will I find on your hotel and rooms?
For a complete list of all the amenities offered and our Hotel and rooms, please check the Rooms and Amenities page.
Do you offer airport shuttle service?
The hotel does not offer a complimentary airport shuttle service. However, for your convenience, we would like to suggest you book your private transfer from Havana Airport to the hotel at the following link.
Can I bring my pet inside the hotel?
As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas.
What is your smoking policy?
Our hotel is 100% smoke-free. You can smoke in designated smoking areas outside the hotel.
What kind of currency and forms of payment can I use in Cuba?
The official currency in Cuba is the Cuban Peso (CUP), with 100 cents equaling one peso. There are various denominations of bills and coins available, ranging from 1 peso to 1000 pesos. However, many products and services in both private and government retail networks are priced and sold in MLC, which is Cuba’s freely convertible currency.
Cash payments are no longer accepted in most retail establishments, including hotels. All payments must be made using a debit or credit card. It’s important to note that US payment cards are not accepted in Cuba. Therefore, US residents and other foreign visitors who wish to pay with a credit card during their stay are advised to purchase an MLC prepaid card.
MLC prepaid cards can be obtained at any of the Foreign Exchange Offices (CADECA), which are located at international airports, hotels, city centers, and ports. A visitor’s passport must be presented when purchasing these cards.
These prepaid cards are widely accepted for the payment of goods and services, including hotel reservations, excursions, shopping, airline and bus tickets, car rentals, prepaid phone services, restaurants, bars, and cafeterias, among others.
If the cardholder wishes to pay for products or services in Cuban pesos at a private establishment, they can exchange their prepaid card for the national currency at the current exchange rate at any CADECA office, bank, or ATM.
Upon leaving Cuba, the remaining balance on the prepaid card can be reimbursed in freely convertible currency at the Exchange Houses (CADECA) located at international airports. The reimbursement can be made in any of the foreign currencies accepted by the country.
Please note all prices at www.hotelnacionaldecuba.com are quoted in US Dollars. However, online payments with VISA or MasterCard at www.hotelnacionaldecuba.com are charged in Euros and include all additional charges of our credit card processor in Europe.
Can children stay for free?
Yes, kids 2 years-old and below are allowed to stay free-of-charge. The number of kids may vary depending on the room type.
Is there a fitness center in the hotel?
Situated close to the main swimming pool, our fitness center facility operating schedule is from Monday to Sunday from 6:00 AM to 12:00 MN
Is the Cabaret Parisien opened every day?
The world famous Cabaret Parisien opens from 9:00 p.m. to 2:00 a.m. (every day, except Tuesdays and Wednesdays). You can book it with a special price here
Is there a Sauna at the hotel?
Yes, there is a sauna as well as steam showers at the hotel for the exclusive use of our guests.
Does my room have a safe deposit box?
Your safety is our business. For your security and convenience, we strongly recommend that all valuables be kept in your safe for the duration of your stay. The management shall not be held liable for any loss within the hotel.
Do the rooms have a fridge or mini bar?
Yes, all of our hotel rooms carry a mini refrigerator.
What is the standard voltage of a room?
The hotel electrical system is 110V/60Hz. The outlets at all rooms and in the rest of the hotel common areas are plug types A and B, also known as the American Model.
Are there any banks or stores near by?
There is a mini market on the ground floor on the hotel, very close to the reception desk. There are several bank offices, a money exchange office (CADECA), postal offices, and all sort of stores within walking distance from the hotel.
Is there somewhere I can storage my luggage?
Yes, we can look after your luggage. We will store your luggage free of charge on your check-in and check-out days.
Is there car parking available at the hotel?
Yes, our hotel has a car parking for our guests (free of charge)
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