Frequently Asked Questions
WE STRIVE TO MAKE YOUR STAY WITH US AS ENJOYABLE AS POSSIBLE.
We have compiled a list of some of the most frequently asked questions about staying at Hotel Nacional de Cuba. If you still do not find the answer to your query, feel free to get in touch, and we’d be more than willing to assist you
What time can I check-in and check-out?
Check-in time is 4:00 p.m.; check-out time is 12:00 p.m. Please note that the minimum age to check-in as the hotel’s guest is 18 years-old, unless accompanied by an adult.
Do you allow early check-in and late check-out?
Early check-in or late check-out can be arranged for a minimal charge if available at the time
You may inquire about early check-in with our Front Desk staff upon arrival to the hotel. If our Front Desk staff is unable to provide you with a room upon your arrival our Bell Desk staff will be happy to hold your luggage until your room is available. Guaranteed Early Check-In as early as 12:00 p.m. and Late Check-Out at 4:00 p.m. are available for $50 USD each. Guests staying at our Executive Floor can enjoy free late check-out until 4:00 pm subject to availability.
What’s your cancelation policy for accommodations?
Once you have made a reservation with us you are agreeing to the terms and conditions of the cancellation policy. Unfortunately, there are no exceptions to this policy. Reservations booked and paid online at www.hotelnacionaldecuba.com may only be canceled up to 7 days prior to the check-in date. There will be no refunds for shortened stays. There are no refunds for reservations that include December 24th and December 31st. There are no refunds, cancellations or changes for special rates, last-minute sales or other non-refundable bookings. All reservations will be charged the amount equal to the first night when canceled. Please refer to our Reservations Policy page for more information.
Can I book on someone else’s behalf?
Yes, you can book on behalf of someone else. If you need to change the name of the guest for your reservation, please go to the following link and complete all the requested information: https://hotelnacionaldecuba.com/myreservation/
Once we receive and process your request, we will contact you with the confirmation of the change.
Please note the request for a name change of your confirmed reservation must be submitted at least 24 hours before the time of check-in.
Can I modify or cancel an existing reservation?
Bookings paid by guests on our website are automatically confirmed. Depending on the reservation type, you have the option of cancellation or modification.
To request any changes or to cancel a Paid and Confirmed Reservation, please visit: https://hotelnacionaldecuba.com/myreservation/
Please note the request for modification of your confirmed reservation must be submitted at least 24 hours before the time of check-in.
Do you have Wi-Fi service?
The hotel internet is completely free for our guests. It has a capacity of 4 MBps upload and 4 MBps download.
Do you have an elevator?
Yes, we have two elevators for exclusive use of our guests.
Is the hotel friendly to guests with special accessibility needs?
Yes. Everyone is welcome at Hotel Nacional de Cuba and we do our utmost to ensure that our hotel is accessible to all, and therefore we are constantly improving our facilities to make them the most accessible to everyone. Please check the Rooms and Amenities page for more information.
What kind of amenities will I find on your hotel and rooms?
For a complete list of all the amenities offered and our Hotel and rooms, please check the Rooms and Amenities page.
Do you offer airport shuttle service?
No. At this time this service is not available. The approximate cost for a taxi from José Marti International Airport (HAV) in Havana, which is a 30 minutes drive to the hotel, is $30.00 USD
Can I bring my pet inside the hotel?
As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas.
What is your smoking policy?
Our hotel is 100% smoke-free. You can smoke in designated smoking areas outside the hotel.
What kind of currency and forms of payment can I use in the Hotel and in Cuba?
Due to new local regulations, cash payments are not accepted anymore in Cuban Hotel facilities. All payments need to be made through debit or credit card. We recommend that all our guests refer to their individual financial institution with regard to payment methods. US payment cards are not accepted in Cuba. Therefore, we offer an online pre-payment option for all card payments, upon confirmation of your reservation. For any other purchases outside the hotel, such as in bars, restaurants or taxis, credit or debit cards are usually not accepted, but only cash. We therefore recommend to bring and use cash in foreign currencies such as EUR, USD, or CAD. Upon arrival in Havana, at the airport itself, you can buy a prepaid card loaded with national currency.
Can children stay for free?
Yes, kids 2 years-old and below are allowed to stay free-of-charge. The number of kids may vary depending on the room type.
Is there a fitness center in the hotel?
Situated close to the main swimming pool, our fitness center facility operating schedule is from Monday to Sunday from 6:00 AM to 12:00 MN
Is the Cabaret Parisien opened every day?
The world famous Cabaret Parisien opens from 9:00 p.m. to 2:00 a.m. (every day, except Tuesdays and Wednesdays). You can book it with a special price here
Is there a Sauna at the hotel?
Yes, there is a sauna as well as steam showers at the hotel for the exclusive use of our guests.
Does my room have a safe deposit box?
Your safety is our business. For your security and convenience, we strongly recommend that all valuables be kept in your safe for the duration of your stay. The management shall not be held liable for any loss within the hotel.
Do the rooms have a fridge or mini bar?
Yes, all of our hotel rooms carry a mini refrigerator.
What is the standard voltage of a room?
The hotel electrical system is 110V/60Hz. The outlets at all rooms and in the rest of the hotel common areas are plug types A and B, also known as the American Model.
Are there any banks or stores near by?
There is a mini market on the ground floor on the hotel, very close to the reception desk. There are several bank offices, a money exchange office (CADECA), postal offices, and all sort of stores within walking distance from the hotel.
Is there somewhere I can storage my luggage?
Yes, we can look after your luggage. We will store your luggage free of charge on your check-in and check-out days.
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