Hotel check-in is at 16:00; check-out is at 12:00. The minimum age to check in as a guest is 18 years old, unless accompanied by an adult.

Early Check-in and Late Check-out can be purchased in advance at the following link: Early Check-in and Late Check-out – Hotel Nacional de Cuba

Once it has been booked, the Guaranteed Early Check-In is at 10:00 a.m. and Late Check-Out at 6:00 p.m.
Guests staying at our Executive Floor can enjoy free late check-out until 4:00 pm subject to availability.
In addition, our Bell Desk staff will be happy to hold your luggage until your room is available.

All room reservations include a complimentary continental breakfast buffet, served daily at “La Veranda” restaurant from 7:00 a.m. to 10:00 a.m.

We offer the following Accommodation Meal Plans:

Half Board (HB) – Modified American Plan (MAP)

Includes breakfast and dinner.

Breakfast: Continental buffet with hot and cold options, coffee, tea, and juices.

Dinner: Set menu with three choices for each course, plus one bottle of water and one beverage per person. Available in all hotel restaurants.

Meal times: Lunch from 12:00 p.m. to 3:00 p.m.; dinner from 7:00 p.m. to 10:00 p.m.

Lunch is not included. Dinner may be swapped for lunch with advance notice, subject to hotel policy. Snacks, extra beverages, and room service are not included.

Full Board (FB) – American Plan (AP)

Includes breakfast, lunch, and dinner.

All meals follow the same set‑menu format as Half Board, with three choices per course and one bottle of water plus one beverage per person. Meals may be enjoyed in any hotel restaurant.

Meal times: Lunch from 12:00 p.m. to 3:00 p.m.; dinner from 7:00 p.m. to 10:00 p.m.

Snacks, extra beverages, and room service are not included.

The hotel also offers a variety of dining options, including buffet service, themed menus, à la carte restaurants, and several bars.

More information about our Gastronomy options can be found at: https://hotelnacionaldecuba.com/restaurants-and-bars/

No. Access to the hotel’s swimming pools, sauna, and fitness center is exclusively reserved for registered hotel guests. During their stay, guests may request day passes for accompanying visitors through the Concierge Desk. On rare occasions and strictly subject to availability, a limited number of day passes may be issued in person on a first-come, first-served basis at the Concierge Desk.

Yes, our Reception Desk is open 24 hours a day; therefore you will not need to worry about late Check-in. We will be happy to welcome you at the hotel and help you with your Check-in at any time.

Once you have made a reservation with us you are agreeing to the terms and conditions of the cancellation policy. Unfortunately, there are no exceptions to this policy. If for any reason, you do not understand any part of the terms and conditions of the cancellation policy, please contact us prior to placing your order.

• Reservations booked and paid online at www.hotelnacionaldecuba.com may only be canceled up to 7 days prior to the check-in date.
• No refunds will be issued for early departures or modifications that decrease the total reservation value.
• There will be no refunds for reservations that include December 24th or December 31st.
• There are no refunds, cancellations or changes for special rates, last-minute sales or other non-refundable bookings.
• All reservations will be charged the amount equal to the first night when canceled.

Please be aware that our hotel cannot assume responsibility if guests do not obtain the required travel visas or government permissions for travel to our country or stay at our hotel. If such a situation arises, we will adhere to our standard cancellation policy. We urge all guests to verify their travel documents and stay updated with current regulations before making a reservation.Please refer to our Reservations Policy page for more information.

Yes, your room reservation includes a daily complimentary continental breakfast buffet which is served at Buffet restaurant “La Veranda” from 7:00 a.m. to 10:00 a.m.
If you have an early flight on the day of departure, you may request a packaged breakfast in advance. Requests must be made with our Concierge Desk the day prior to departure. The packaged breakfast can be collected from the breakfast buffet area starting at 4:00 a.m. on the day of your check-out.”

Yes, you are welcome to book on behalf of someone else. When making a reservation, please make sure to add the name of the main guest in the online reservation form. Please sent to [email protected] a copy of the credit card used for the reservation, showing only the last 4 digits, along with an official photo ID that matches the name on the card.
You can change the name of a guest in an existing reservation by filling out all the requested information at: https://hotelnacionaldecuba.com/myreservation/

In order to change the name of a confirmed reservation, we must receive and process your request at least 24 hours prior to check-in.

Bookings paid by guests on our website are automatically confirmed. Depending on the reservation type, you have the option of cancellation or modification.

To request any changes or to cancel a Paid and Confirmed Reservation, please visit: https://hotelnacionaldecuba.com/myreservation/

Please note the request for modification of your confirmed reservation must be submitted at least 24 hours before the time of check-in.

You can see the specifications and the amenities offered for all our rooms by visiting the following link: https://hotelnacionaldecuba.com/accomodations

Complimentary Wi-Fi is available to all registered guests throughout the hotel, including guest rooms and most common areas. The internet connection provides speeds of up to 10 Mbps for both upload and download

Yes, we have four elevators for exclusive use of our guests.

Yes. Everyone is welcome at Hotel Nacional de Cuba and we do our utmost to ensure that our hotel is accessible to all, and therefore we are constantly improving our facilities to make them the most accessible to everyone. Please check the Rooms and Amenities page for more information.

For a complete list of all the amenities offered and our Hotel and rooms, please check the Rooms and Amenities page.

The hotel does not offer a complimentary airport shuttle service. However, for your convenience, we would like to suggest you book your private transfer from Havana Airport to the hotel at the following link.

As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas.

Our hotel is 100% smoke-free. You can smoke in designated smoking areas outside the hotel.

At Hotel Nacional de Cuba we accept payments in cash in USD, EUR o CAD. Payments in cash in Cuban Pesos (CUP) are not longer accepted.

In addition, we accept payments in most Credit Cards, such as Visa, Mastercard, Union Pay, Ocean Card, CABAL and American International Service (AIS) as long as they have not been issued by U.S. banks or their subsidiaries.

We also accept the following Tourist Prepaid Cards:

• Bandec Tarjeta Prepago USD (Prepaid Card)
• Tarjeta Clásica USD (Classic Prepaid Card)

The cards can be purchased exclusively at The Foreign Exchange Offices (CADECA) nationwide, including airports, hotels, and ports, as CADECA is the sole authorized issuer. Cash withdrawals in local currency (cup) are available through ATMs and POS terminals. The minimum initial deposit is USD 50 and the maximum is USD 1,000, and customers may purchase multiple cards. Each card is valid for five (5) years. In case of loss, inquiries, or claims, customers should call 8020 1996 or visit any Banco de Crédito y Comercio (BANDEC) branch in the country.

Please note all prices at www.hotelnacionaldecuba.com are quoted in US Dollars. However, online payments with VISA or MasterCard at www.hotelnacionaldecuba.com are charged in Euros and include all additional charges of our credit card processor in Europe.

Yes, kids 2 years-old and below are allowed to stay free-of-charge. The number of kids may vary depending on the room type.

Situated close to the main swimming pool, our fitness center facility operating schedule is from Monday to Sunday from 6:00 AM to 12:00 MN

The world-famous Cabaret Parisien operates from 9:00 p.m. to 2:00 a.m. (Friday through Tuesday). Reservations are available at a special rate here

Your safety is our business. For your security and convenience, we strongly recommend that all valuables be kept in your safe for the duration of your stay. The management shall not be held liable for any loss within the hotel.

For the safety and privacy of our valued guests, Hotel Nacional de Cuba strictly limits room access to registered guests only. Unfortunately, non-registered visitors are not permitted in the guest rooms. However, we welcome visitors to enjoy our public areas, including the lobby, restaurants, and bars. If you have a special request or an exceptional circumstance, please contact our front desk team, who will be more than happy to assist you within our policies. Thank you for your understanding and cooperation.

Yes, all of our hotel rooms carry a mini refrigerator.

The hotel electrical system is 110V/60Hz. The outlets at all rooms and in the rest of the hotel common areas are plug types A and B, also known as the American Model.

There is a mini market on the ground floor on the hotel, very close to the reception desk. There are several bank offices, a money exchange office (CADECA), postal offices, and all sort of stores within walking distance from the hotel.

Yes, we can look after your luggage. We will store your luggage free of charge on your check-in and check-out days.

Yes, our hotel has a car parking for our guests (free of charge)

Yes, all of our rooms are equipped with modern capsule coffee machines, which can also be used to prepare tea or herbal infusions. Additionally, a larger electric kettle can be provided upon request for in-room use.

You may contact our Concierge Desk in person at the hotel during regular working hours, or by telephone at +53 7 846 2114.

Yes. The Hotel Nacional de Cuba is equipped with its own backup power generation system to ensure continuity of essential services in the event of a power outage. This system allows the hotel to maintain guest comfort and safety by supporting key operational areas during interruptions to the public electrical grid, including elevators, restaurants, guest rooms, and common areas.

Havana continues to welcome millions of visitors each year, and the vast majority of guests enjoy their stay without incident. Authorities maintain a visible presence, particularly in popular tourist areas, contributing to a generally safe environment.
As in any major city, guests are encouraged to remain aware of their surroundings and take basic precautions. The most common issues involve minor offenses such as pickpocketing or opportunistic theft, mainly in crowded areas or places with limited lighting.
For a safe and pleasant stay, we recommend:
• Keeping personal belongings secure and out of sight
• Avoiding walking alone at night in poorly lit areas
• Using official taxis or transportation recommended by the hotel
• Never leaving personal items unattended
Our Front Desk and Concierge teams are always available to assist you and help you enjoy Havana with confidence and peace of mind.